Booking requests

Goal

The Bookings page receives the requests organizers send you. It has two views: Requests, sorted by status, where you answer, discuss and prepare your quotes, and Schedule, which brings together your etkivent services and your manual bookings. If you are an event planner, you find it in My catalog, under Received requests: requests arrive there once your catalog is published in the directory.

Steps

1. Open My bookings in the menu (event planner: My catalog, then Received requests). A request opened from the dashboard is highlighted, in the right tab.
2. In the Requests view, pick a tab: Pending, Accepted, Declined or Cancelled, each with its number of requests. Every card shows the date received, the service date (or Service date to be set), the duration, the chosen package and its price, and the organizer's message.
3. On a pending request, click Accept or Decline, add a Response message (optional) if you wish, then click Send the response. The request moves to the matching tab, with your response.
4. On a pending or accepted request, click Quote to prepare one: lines (description, quantity, unit price excl. VAT, VAT), Payment schedule by percentages or by amounts, validity date, VAT exemption mention and notes. For a first quote, the first line uses the requested package. Send quote sends it to the organizer; Save draft keeps it for later.
5. The Quote button then shows the status of the latest quote. Open it to Download PDF, or to create a New version of a sent or declined quote. Once the quote is accepted, click Issue the invoice; the invoice is then followed in the same place (Mark as paid, Issue a credit note).
6. Click Conversation to talk with the organizer about the request; a badge shows unread messages.
7. The Schedule view lists your Upcoming or Past services, day by day: etkivent requests and manual bookings. Manual booking adds one for an off-platform client; Edit, on a manual booking, lets you change its status or delete it.

Frequently asked questions

Can I change a quote I already sent? Not directly: open it and click New version, prefilled from the quote shown. Only a draft can be edited or deleted.

Can an issued invoice be corrected? No, an invoice is frozen once issued. To cancel it, click Issue a credit note, then issue a new one if needed.

Why can't I write in the conversation any more? The thread of a declined or cancelled request stays readable, but nothing more can be written in it.

What does the “In dispute” badge mean? A dispute was opened on this request by the etkivent team. The organizer sees the same badge.

I can't find an older request. Each tab shows requests in batches: click Load more at the bottom of the list.