Payments

Goal

The Payments page (menu My payments) links your space to a Stripe Express payment account. Once this account is active, organizers can pay online the invoices you issue from an accepted quote. The page tells you where your account stands and what is left to do.

Steps

1. Open My payments in the menu.
2. In the Stripe payment account card, click Set up my payments: you are redirected to Stripe to enter your identity, your business and your bank details. It takes a few minutes; you can resume later if needed.
3. When you are done, Stripe brings you back to the page, which updates your account status.
4. Read the status shown: Setup incomplete (click Resume the setup), Restricted account (Stripe is checking your details or needs more information: click Complete my information) or Active.
5. Once the account is Active, the page says whether payouts to your bank account are active, or whether Stripe is still finalizing its checks.
6. Refresh status reads your account's state from Stripe at any time.

Frequently asked questions

The page says “Unavailable on this environment”. Stripe is not configured on the platform: online payments stay disabled, but manual invoice tracking keeps working as usual. The Stripe account does not appear in Complete your profile on your dashboard either.

How does an organizer pay my invoice? They click Pay on the invoice, from their own space. When online payment is enabled on the platform, it goes through Stripe, which requires your account to be Active; the invoice becomes Paid as soon as Stripe confirms the payment. As long as online payment is not enabled, the invoice becomes Paid straight away, without going through Stripe.

A client paid me by bank transfer or in cash. In My bookings, open the request's Quote and click Mark as paid on the invoice.

Where do I see what I collected? On your Dashboard: Collected this month and To collect (issued invoices not paid yet), per currency.